VyStar Veterans Memorial Arena Rules
VyStar Veterans Memorial Arena is a premier multi-purpose venue hosting concerts, sports events, family shows, and more. To ensure a safe, enjoyable, and inclusive experience for all attendees, the arena enforces a set of rules and policies. This in-depth guide covers key areas, drawing from official venue information, to help event-goers prepare. Policies can vary slightly by event, so always check the specific event page or contact the venue at 904-630-3900 for the latest details. Adhering to these guidelines not only promotes security but also enhances the overall atmosphere, allowing everyone to focus on the entertainment.
Accessibility
VyStar Veterans Memorial Arena is committed to inclusivity and complies with the Americans with Disabilities Act (ADA). The venue is fully accessible, featuring restrooms, drinking fountains, phones, ATMs, and counters designed for guests with disabilities. Wheelchair-accessible seating is available at all price levels, ensuring that individuals with mobility impairments can enjoy events comfortably. When purchasing tickets, indicate your need for accessible seating; one companion ticket can be bought alongside each wheelchair-accessible ticket. These seats can be obtained online, via phone, or in person at the Ascension St. Vincent’s Box Office during business hours (Monday-Friday, 10:00 am to 4:00 pm). For drop-off, the preferred location is at the corner of A Philip Randolph Blvd and Duval St, minimizing walking distances.
Parking lots include designated accessible spaces, though charges apply and vary by event. The arena’s layout includes ramps and elevators for easy navigation. Guests requiring additional assistance, such as audio descriptions or other accommodations, should contact the venue in advance. This policy reflects the arena’s dedication to equal access, making it a welcoming space for all, including those with visual, hearing, or physical impairments. By planning ahead, attendees can avoid last-minute issues and fully participate in the event.
Animals & Service Dogs
Pets are generally not permitted inside VyStar Veterans Memorial Arena to maintain a clean and safe environment for all guests. However, service animals are welcomed in accordance with federal ADA guidelines. These are defined as dogs (and in some cases, miniature horses) that are individually trained to perform tasks or work for individuals with disabilities, such as guiding the visually impaired, alerting to seizures, or providing mobility support.
Emotional support animals, therapy animals, or pets do not qualify under this policy and are prohibited. Service animals must remain under the handler’s control at all times, typically on a leash or harness unless it interferes with their duties. They are allowed in all public areas of the arena but must not occupy seats or block aisles. Handlers are responsible for the animal’s behavior and cleanup. If a service animal poses a direct threat or is not housebroken, venue staff may ask for its removal.
For events with loud noises or flashing lights, consider the animal’s well-being. Always inform ticket services when purchasing if you’ll be accompanied by a service animal to ensure appropriate seating. This policy balances accessibility with the comfort of other patrons, promoting an inclusive yet orderly venue experience.
Age Requirements
The arena welcomes guests of all ages, but specific requirements ensure safety and compliance with event guidelines. Children who have reached their second birthday must have a valid ticket to enter, regardless of the event type. Infants under two may be admitted without a ticket if they sit on a parent’s lap, though this can vary by show – family-oriented events might be more lenient, while concerts could enforce stricter rules. For events with age restrictions, such as those rated for mature audiences (e.g., certain comedy shows or concerts), attendees under 18 may need to be accompanied by an adult.
Always review the event’s specific details on the official website or Ticketmaster. Guardians should prepare identification if age verification is required at entry. This policy helps protect younger audiences from inappropriate content and maintains order, allowing families to enjoy suitable events without disruption.
Bag Policy
To enhance security and expedite entry, VyStar Veterans Memorial Arena enforces a clear bag policy with size restrictions. All bags are subject to search upon entry and must not exceed 12″ x 6″ x 12″ in dimensions. Small purses, clutches (up to 4.5″ x 6.5″ for some events), diaper bags, and medical device carriers are typically allowed but will be inspected. Backpacks and larger bags are prohibited to minimize potential hazards.
For certain high-profile events, the policy may require clear bags only, so check event-specific guidelines. Guests with prohibited bags can return them to their vehicles or use nearby storage options if available. This measure, common in modern venues, reduces entry delays and enhances safety by limiting concealed items. Tips: Opt for minimal items or use arena lockers if provided; planning ahead prevents inconvenience and ensures a smooth start to your visit.
Entry and Security
Entry procedures prioritize safety through thorough security checks. Doors typically open 60-90 minutes before the event, with will call available at the box office (opening one hour prior). Guests must present valid tickets, and re-entry is generally not allowed once you exit. Security includes metal detectors, bag searches, and pat-downs if necessary. Arrive early to account for lines, especially for popular events. The arena uses advanced screening technology to detect prohibited items efficiently. Cooperation with staff is essential; failure to comply may result in denial of entry. For VIP or early access, follow designated check-in times. This policy safeguards all attendees, creating a secure environment amid large crowds.
Food, Drink & Alcohol
Outside food, drinks, alcohol, cans, bottles, and similar containers are strictly prohibited to maintain cleanliness and comply with health regulations. Concessions inside offer a variety of options, including snacks, meals, and beverages. Alcohol is available for purchase to those 21+ with valid ID, but overconsumption leading to disruptive behavior may result in ejection. Exceptions are made for medical needs (e.g., baby formula or dietary restrictions) with prior approval. This policy supports venue vendors and prevents spills or hazards, ensuring a pleasant experience. Hydrate responsibly and enjoy the on-site offerings.
Payment Options
VyStar Veterans Memorial Arena is moving toward cashless operations for efficiency. Accepted payments include major credit/debit cards (Visa, MasterCard, American Express, Discover) and mobile payments like Apple Pay. Cash is still accepted at some points, but expect cashless lanes for faster service at concessions and merchandise. ATMs are available on-site for convenience. This policy streamlines transactions, reducing wait times during peak hours.
Photography and Recording
Photography policies vary by event; personal cameras are often allowed, but professional equipment (lenses over 6 inches) and all audio/video recording devices are prohibited. No video cameras or flash photography that could distract performers. Check with the venue on event day (904-630-3900) for specifics, as artists may impose stricter rules. This protects intellectual property and performer rights while allowing fans to capture memories responsibly.
Prohibited Items
To ensure safety, a list of prohibited items includes weapons, laser pointers, outside food/drinks, large bags, video cameras, drones, fireworks, illegal substances, and any items deemed hazardous by staff. Umbrellas are allowed, but must be stored appropriately. Full lists are available on the venue website; violators may be denied entry or ejected. This comprehensive ban minimizes risks in a crowded setting.
Smoking Policy
Smoking, including e-cigarettes and vaping, is not permitted inside the arena. Designated smoking areas are available outside the building. Re-entry after smoking may not be allowed, so plan accordingly. This smoke-free policy promotes health and comfort for all guests, aligning with public venue standards.